Support Policy

At Shopping BD, we are committed to providing excellent support to our customers, including those who use our multi-vendor eCommerce platform. Our support policy outlines the ways in which we will provide assistance to our customers and vendors.

• Support Channels:

Customers and vendors can contact our support team through multiple channels:

• Email: support@shoppingbd24.com
  
• Phone: +8801911116661
• Live Chat: Available on our website via Messenger

Our support team is available 24/7 to assist customers and vendors with any issues they may encounter on the platform.

Types of Support:

We offer the following types of support to our customers and vendors:

• Technical Support: Assistance with technical issues related to the platform, including website downtime, errors, and bugs.
  
• Payment Support: Assistance with payment-related issues, including refunds, chargebacks, and disputes.
• Vendor Support: Assistance with vendor-related issues, including account setup, product listing, and customer orders.
• Customer Support: Assistance with customer-related issues, including order tracking, returns, and refunds.

Support Response Time:

We strive to respond to all support inquiries within 24 hours. However, response times may vary depending on the complexity of the issue.

• Support Ticketing System: All support inquiries will be assigned a unique ticket number. Customers and vendors can track the progress of their inquiry through our support ticketing system.

• Support Escalation: If a customer or vendor is not satisfied with the level of support provided, they can escalate the issue to a senior support representative or manager.

• Support Documentation: We provide a comprehensive knowledge base and user guides for customers and vendors to troubleshoot common issues and learn more about the platform's features.

Support Exclusions:

Our support policy does not cover the following:

• Custom development work outside of the platform's existing features
• Third-party integration issues outside of our control
• Hardware or network issues on the customer's or vendor's end
• Malicious activity or fraud by customers or vendors

We hope that our support policy provides clarity on the types of support we offer and how we assist our customers and vendors. If you have any questions or concerns about our support policy, please do not hesitate to contact us.